We care about your privacy. At Pamore Candles Ltd (referred to as “we”, “us” or “our”), we are committed to protecting any personal data you share with us. This Privacy Notice explains how we collect, use, and store your personal information in accordance with UK data protection law.

1. Who we are

Pamore Candles Ltd is operated by a sole trader. We are the data controller responsible for any personal data collected through our website. If you have questions about how your data is used, please contact us at paulamcandles@gmail.com.

2. What personal data we collect

When you place an order or contact us through our website, we may collect your name, email address, delivery and billing address, phone number and details about your order. If you create an account on our site, we may also collect your login details and order history.

Payment details are handled securely by the payment providers integrated into our WordPress website. We do not store your full payment information ourselves.

We may also keep a record of any messages you send us, including customer support queries and related communications.

3. How we use your personal data

We only use your personal data where we have a lawful reason to do so. This includes processing your order, communicating with you about your purchase, and meeting our legal obligations, such as record-keeping for tax purposes.

We do not use your information for marketing purposes at this time.

4. How your data is stored and protected

Our website is built on the WordPress platform. WordPress and our selected plugins help us manage orders, customer details and communication securely. We use SSL (secure socket layer) encryption and other safeguards to protect your personal data from unauthorised access or misuse.

Access to your personal data is limited to individuals who need it to perform their roles and who are under a duty of confidentiality.

5. How long we keep your data

We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or tax requirements. In most cases, we will retain order-related data for up to six years.

If there is no longer a reason to keep your information, we will delete it or anonymise it securely.

6. Your rights

You have rights under data protection law, including the right to access your data, correct it, request deletion, object to certain uses, or withdraw any consent you may have given. To exercise any of these rights, please email paulamcandles@gmail.com.

7. Third-party services

We use trusted third-party services to support our website and order process. This includes WordPress and any plugins that help us handle payment processing and customer management. These providers may process your data on our behalf, but only in accordance with applicable data protection laws and for the purpose of providing their service.

We do not sell your data or share it with other parties unless required by law.

8. Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page, and your continued use of our website will indicate your agreement to the updated terms.